But yes, I should update this! Well try to get back to you soonest. Well worth checking for current behavior from any company. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat Subscribe on Youtube! Follow us on Instagram! Our flight is cancel by airasia. We can't be held responsible for any untoward incident due to participation in this site. No grace period or leniency for honest mistake? i pestered airasia on twitter every other week/month for my refund. Tap on the floating AVA button on the lower right corner of your screen. Payment failure but credit card was charged. Your session has expired, please type in Main Menu to try again message. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Claim it and get a lot of features. Your email address will not be published. Hi, my flight is on march 23 etd 00:30 mnl -dvo. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. I always choose the original form of payment. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Also, if you wish to go to live chat, youll be waiting forever. Sobrang hassle ang refund process ng Air Asia. thanks for replying. Here is my booking number RQ3RVR. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. You can read the full FAQ on the AirAsia X Travel voucher here. Obviously, they just want us to rebook/credit the refund thru Credit Account. yes maika.. walng kwenta yan airline na yan. I requested for full refund. We have the same situation. For advertisements, contact me at [emailprotected]. January **, ****. It has been days, I havent heard from them, she said. This is the right thing to do to ensure we can serve you again as soon as possible. My email : [protected]@gmail.com, Desired outcome: For duplicate booking, you will also need to enter the booking number of the second booking. AVA will greet you and present a menu. Its against human rights what they did. It is common for some problems to be reported throughout the day. AirAsia X Flight Cancellation and No Refund Issue. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. may i ask if nakuha mo na ang refund mo? Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. If yes, how did you do it? Tired of all their BS. Yosh Dimen is a full-time travel blogger. Hi! Did you get your refund in your credit card? 2. You clearly have not gone through this process yourself. Case id [protected] - want to cancel and take refund of my booking d552m. thanks in advance. Enter the booking code. Air Asia has been encountered the high fuel cost problems for these years. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Desired outcome: When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . We were given options and we chose a full refund. Now, wheres my money?!!! They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. Ive been following up 20 times and Im so tired of it. So sad. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. 3:01am. And that was that they would give me a refund if they canceled my flights unilaterally. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. Do you have a 2022 update on how to get a refund for a duplicate booking? I WANT MY MONEY BACK. Your comment is now queued for moderation! Please assist to check my credit refund air aisa is suddenly disappear, what happ. I understand there is a delay in the refund due to the pandemic. Timeline. Be that as it may, the minister did not clarify whether the refunds . I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Cant seem to find out how to get my refund :(. Thanks! Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. Airasia did not refund my money after they cancelled my flight. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). Anyways, thanks for the info. Trust Pilot review site rates all major companies. There is no flight reschedule refund option. AirAsia continues to lie to its customers. Kita jaga kita, we will update if there is any new update from AirAsia X. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . Yosh has won 3 Philippine Blog Awards and a Palanca Award . why you can not give our refund? I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US Unable to get refund or credit for COVID-19 national travel restriction. I am waiting for my return payment. :). Till today, payment is not received and refund request cancelled as well. But they never gave the refunds. Good luck to them. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Bisher von 2 Kunden gesehen. I have been waiting on my refund for 2 years. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). Papahirapan nya tayo for the refund no matter what . If you wish to request a refund for an AirAsia flight ticket, heres how to do it. We use cookies to give you a better experience on AirAsia.com. Credit card Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. Update: Refunds take a lot longer these past several months. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. The places you want to travel will be there but we need to take care of ourselves first. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. Air Asia refund - More question. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. They closed all my cases submited towards D553WQ. I want my 5 luggage tomorrow morning in KLIA2 airport. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Desired outcome: I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. This copyright applies to all posts, images and pages of this website, unless otherwise stated. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. A chat box will appear. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. Same reply all over again stating that Refund is in Process. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. within 2mins and still get this Bummer message. Are you both still waiting for your refunds? Hi! Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. Refund of money & compensation of the emotional impact this has had. Chat BO is not able to help because return flight had reservation changes ( same PNR). I got credit refund from Airasia for flight cancellation for year 2020. Once again, I kindly request you to cancel my booking and issue full refund immediately. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. hope you get your refund soon! There might be a time limit eg 90 days from purchase date. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? live chat is just a bot. Thank you. Worst flight ever. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. Thank you. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Tnx. Ayaw lang nila mag refund and its the WORST airline. In total we received USD1.80 billion in refunds requested by guests since 2020. | 93 comments on LinkedIn Instead, type REFUND. Its the code with 6 letters. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). However, there are instances when you will be able to get a refund. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. im trying the live chat and its not connecting also no customer service to call. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. May I ask if you took your case further with legal action and if so was it successful? I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! Essay, Pages 3 (570 words) Views. Problem and Solution of Airasia. During the debt restructuring, the group offered travellers travel credits in lieu of flights. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. But why my point expired without my knowledge and now I have to make payment for my new booking . In my view, its equivalent to theft. Or is the status still in process? It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. Confirmation Number: S8UUKN How long before you will get the full refund? All flights were since cancelled due to Covid-19 and a full refund requested. My account with them is just useless!! Refund of money & compensation of the emotional impact this has had. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Share your photos and videos with others to prove the truth of your words. However, it still insists the goal of providing low-fare flight to everyone. how many days before i get the refund? Copyright 2022 The Poor Traveler Itinerary Blog. Canceled my flights unilaterally ticket and it did not clarify whether the refunds on march 23 etd mnl... Get my refund for 2 years thing to do it and refund request progressed reference Y2H4SG at your earliest.. For flight cancellation for Year 2020 total we received USD1.80 billion in refunds by! She said travel and border restrictions have grounded all scheduled flights and there is any update!, payment is not able to help because return flight had reservation changes ( same PNR ) we received billion! 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