Here is an example for an Etsy message to buyers for digital items. Keep up the fantastic works guys Ive included you guys to my blogroll. Thank you so much for your purchase! GREAT AND THANKS SO MUCH .. In the message to the buyer what kinds of things would be expected and reasonable? Yes, It is possible to edit or change your text from the Message to Buyers field on your Shop Manager. Alura is your all-in-one platform for selling on Etsy. Lets see how? As you can see, the message is to the point. You'll To add an announcement on your Etsy shop: Log in to your Etsy account. All rights reserved. As its evident that you should ask for a review, lets focus more on the right time to do it. If you have any questions at all or if its running unusually late, let me know so I can help you ASAP. Dear William,Were lucky to have youThank you so much for choosing Webscoot.io. Please send it in a .png or .svg file. Another way of appreciating their trust is to continue with your high-class service. Take inspiration from the creativemessage to buyers on Etsy examplein this article to get started on your message! You must be aware of the importance of reviews as an Etsy Seller. Weve recently restocked our tees, sending one along. Seller-way VS EtsyHunt, Best Etsy Tool for Sellers. This is a lot, so here is how Id start writing a message for this list. Yes, you are able to send separate messages to your clients through Shop Manager > Orders & Shipping. Ill check in to make sure it reached you in good shape! . Dont be overly pushy or salesy. By signing up for our products or services, you agree to review the policies in the Etsy Seller Handbook. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Feel free to use my examples as your own straight copy and paste swipe files, as a template to start creating yours, or as an exercise to refine your brand tone. Thank you so much for your purchase and support of my shop xxxxxxxxxx (not my real shop name). Use note cards that reflect your business. I hope we keep meeting your expectations. Once your customers receive their order allow for a day or two and then ask for feedback and a review. So here is an example of what you can include in your messages, as well as in the description for your listing. To write your message to buyers go to Your Shop > Shop Settings > Info & Appearance and scroll down to the "Message to Buyers" field. Processing time is usually 24-48 hours (setting expectations, CYA), Shipping times are typically 4-7 days (setting expectations, CYA), CYA any packaging issues/note Ill check in once delivered (setting expectations, CYA), A tracking number will be on the order page (helpful info). Commercial license is included with every listing! For our purposes, Ill be talking about swipe files as messages Etsy sellers can keep for customers to use over and over again. Youll be able to exit before actually purchasing the label. I recommend doing this if you are selling high-value, expensive, or fragile products, but its unnecessary, and its up to you as a seller. You can send your file on Etsy messages or upload it right at the link here- whichever is easiest for you! Furthermore, Katy indicates that he takes care of plastic usage. Click the pencil icon next to your shop's name under Sales Channels on the left menu. Were glad that you found what you were looking for. If you are unsure about what to write in a message to buyers field, the greatest way is to get inspired by Star Sellers. It can lead to good shop reviews, stronger customer relationships, and repeat customers. During these periods, people take time to share their impressions about online products and services. You can use the handy EtsyHunt Shop Analyzer tool to make your job easy. Here is the Abbys message to Buyers example: Happy 2022! Again, if youre sending an automatic message with the order, then you wont be personalizing your message. Thanks, Reece. Youre doing a tremendous job. They may or may not actually send these to customers but keep them just if these situations arise. Notice how I try to simplify and minimize the customers work (ex: breaking it down into steps: these 3 things I need from you). Finally, you can finish up by closing it off in a casual manner! Click completed and select a previously shipped order. So if theres another ask but lower priority, this may be a good place. What about shipping notes or reminders to customers? Click on Download Files (to the right of the order). Remember that you can go to acaketoremember.com and sign up to receive the newsletter and a discount code that you can use on future purchases. Just because you never meet your buyers doesnt mean you dont need to keep good communication. Luckily Etsy gives Sellers the option to include a personalized message with orders. Start Etsy products research, get the best shops, and boost your business growth! To get started on your order, I will need these 3 things from you. If you love my product, it would mean a world to me if you could review it. Respond quickly by sending a thank you card to your customer. Something went wrong while submitting the form. Thus, you should know that this message will be addressed to all your clients. I'll dispatch the order on [date]. If you have any questions or concerns please drop me a message and I'll get back to you as soon as possible! You may have more or fewer touchpoints here, depending on your product. Take a strategic approach to all your communication in your shop. Thanks again for being so awesome!xoxoSakshi. Those are traffic, conversion, and returning customers. Join The Turn Your Passion Into Profits Newsletter Mailing List for Exclusive Tips! Hand note idea is very unique. Find that perfect balance when messaging customers. This Etsy shop prefers a short message. Lets examine the second example of message to buyers on Etsy: OUR PROCESSING TIME IS CURRENTLY 1-2 Business Days (not weekends). Provide an estimated ship date. Standard shopping procedure works and you won't have any interference as an Etsy seller up to now. I ship with FedEx and will give you a tracking number. I'll be more than happy to help. Thanks a bunch for your order! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Sale Samurai can help exponentially grow your Etsy shop, How to Create an Effective SEO Etsy Listing Description for Journals, How to market your handmade products sustainability. Julie Berninger and Cody Berman of Gold City Ventures have made thousands selling printables and digital downloads in their Etsy shops and on Shopify. Complete our bootcamp and become INK certified! I could imagine myself as a buyer feeling that way. How to attach files to Messages To attach files: Maybe youre going for a different tone, and the phrase Many thanks works better. Show that you are paying attention and that they arent just another order to you. It can be written once and automatically sent to your customer after they place an order. A seller is a person who helps you make that idea happen. But you still have time to order before December 12th and receive your item in time for Christmas. There are also sellers who state that by sending out an Etsy thank you note, they managed to increase their customer base and even acquire new customers through word of mouth referrals. Eliminate even the inkling of doubt or fears a customer may have. Lets say that our example custom orders need a customers information and a logo file. One of Murat's clients ordered a handmade leather Bible cover. Please read all our policies and our return policy before purchasing. Thanks much! Excellent goods from you, man. That way it is a clean cut with clean cutters! Watch our Free Workshop. Let me know that their order just shipped, Tell them which shipping carrier you used, Remind them to let you know if they have any issues. Message to buyer examples: You can see Birgit's message in the photo above, and this is the message that I send to my Etsy customers automatically when they buy something: "Thanks for your order! What else should you say besides thank you? One mistake and this could backfire. where the digital product is being sold to others. It takes time to type out messages to people, and it quickly gets annoying when youre essentially communicating the same message over and over again. Make the card special by adding why youve enjoyed the experience with them. Raving badged sellers on Etsy are other inspiring sellers since they are rewarded thanks to getting positive reviews. Growing your Etsy store is dependent on several elements. Sure one or two mishaps wont define your brand but if you want a long-term successful Etsy business then clear communication is key! Simply head over to the Orders & Shipping in the Shop Manager and click on the orders Message button. I genuinely hope that you like [product name]. Take a look at Alura. Thanks for sharing amazing 7 Impressive Thank You Note to Customer for Purchase. I hope you love the item as much as I do. Whatever you choose to say, make sure that it comes from the heart. Its what determines whether customers recommend your product., Business emails are a vital part of communication in the modern workplace. We strive to process all orders within [time frame] of payment being received, however, sometimes this is not possible. Ill give it a shot this time. Tweak, revise, add as you need to. Thats why we offer a tool that makes sending the follow-up message simple., If youre eager to learn more dos and donts of asking reviews on Etsy, look at our Followup Reminder tool.. Dont send multiple messages to your buyers; the last thing you want is to spam them. Your support and trust in us are much appreciated. It makes the buyer feel like you really care about them as a customer. Find the order you want to contact a buyer about. Etsy thank you notes are free but it may cost you something more importanttime! Shipping times within the US takes about 3 - 4 days. Other buyers are grateful for the insight you have. We want you to be happy doing business with us, so any questions and concerns are welcome. So if this means using a fun introduction, then go for it! The deadline to order and have items shipped to arrive in time for Christmas has passed. You can expect it in [period] from that moment. Swipe files are like template copy (written content) that writers and marketers keep on hand. Im (your name), the co-founder of (your business name). Theres a lot more that goes into messaging buyers other than providing information. Your support means everything to me! Close off your thank you note in a casual manner. If you end up with an angry customer with a penchant for colorful Convos, take a deep breath, make whatever offer you can to make things work for them, and then realize it's not always you. Make sure the polymer clay is put on a DRY surface! So theyll be more likely to follow your future Etsy shop updates and also promote your products on their social media. I will try this time. Check out our course on how to sell printables on Etsy here! Furthermore, you can use this feature of Etsy to provide information about standard delivery practices or to provide other information that you think you may need to know. You may want to hold your customers hands at the risk of being annoying. Regardless, all digital downloads will also always appear here: Just make sure that you are logged into the same Etsy account that you made the purchase from. Murat gets confused and decides to discover more Etsy stores. You can set up this message in your Info & Appearance section, on your shop settings page.. Exercise:Create a simple bullet point list of what you want customers to know during each point of the customer journey you want to touch on. Thank You For Using Our Services - 20 Best Thank You Messages And Quotes To Show Customer Dont say sorry for your handwriting. I am quite sure Ill learn plenty of new stuff right here! Explain your standard shipping practices and times. Pro Tip: You can follow your clients responses and be notified by EtsyHunt Follow-Up Reminder. So you may have three words to guide your brand tone like: Or maybe your shops tone is more like this. We will not provide tax or legal advice. Etsy thank you note is a message sent to the buyer by the seller after an item of Etsy is sold. Including all of this in your dispatch message may mean you get less messages asking, Did my order ship? Im sending a Webscoot.io hoodie as a token of appreciation. A good thank you note to customer for purchase will not only appreciate their trust in you but will bring them back for more. I like what you guys tend to be up too. Find the order you want to contact a buyer about. There is a problem with your web site in internet explorer, would check this IE still is the market leader and a big portion of people will miss your magnificent writing because of this problem. The customers likely to take a quick look at it and continue opening the package. On the right side of the screen next to Note to buyer click Edit. Before you cut 2.Try use wet cloth or baby wipes to clean cutter before cutting pushing then into clay using some vibration at end. Please check your email for a link to access the free workshop instantly. Before we get into the message templates weve created for you, lets quickly cover some Dos and Donts of what to say when it comes to messaging buyers. Besides, he filters the shops that have more than 10.000 views. To estimate a date for a custom item. Feel free to reach out with any questions you may have and be sure to leave us a review. While a thank-you message is not required, buyers always appreciate it. While you can keep using it, we suggest that you stick with the personalized follow-up message from the step above. Thanks, I really like the way you phrased your thank you notes. Hope you like it Warm Regards, Sahil from Webscoot.io Get free marketing tips and resources delivered directly to your inbox. Please message me if you have any questions regarding the use of my designs and I'd be happy to help! I cant wait to read much more from you. The higher resolution, the better! Being proactive from the start by being available and showing youre more than enthusiastic about fixing any problems quickly can cut down on cases made against your shop or poor reviews. I like thanks a bunch too since it has a little more personality. The Message To Buyers is for you to communicate anything that you want a customer who just made a purchase to know. Hopefully you're already using most of these tips, but if no it's a great opportunity to start looking into them. You can send stickers though. If youre struggling with writing a discount letter, dont fret. Your handwriting is unique which gives the card a personal touch and makes it real. But think, for now, that even when selling the same products, brands use tone to help differentiate themselves, and tone influences the customer experience. I have read some good stuff here. You can click on the table of contents to read directly the section you are interested in. Basically, when writing the same message repeatedly, you risk forgetting a key detail or, worse, saying something incorrect or offensive. Is there a specific processing time some of your products typically have? Finally, its always a good idea to include a personal message. Once you send out the order, let your customers know. , This site is great thanks you for sharing a great content. Etsy uses cookies and similar technologies to give you a better experience, enabling things like: . Before we start, lets first explore why reviews are so critical. I'm regularly adding new, fresh designs. People still do it, and if youre going to, then do it right (post about this soon too), but I digress. All Rights Reserved. TO GET 30% OFF YOUR NEXT ORDER USE THE CODE HORRAY30: Although it is simple for buyers to find an article on how to download their files on Etsy, they may not know where to look. Hello There. Heres 10% off your next purchase with the code: THANKYOU10. Etsy prohibits that sort of behavior. Customer satisfaction is best achieved by consistent, effective communication, which significantly impacts your, Receiving positive customer feedback is always an encouraging sign that your business is doing something right! Before you ask for a review of your product and service, make sure that they are outstanding. Learn how to start a business selling printables on Etsy! Etsy is limited in what and how you can communicate with customers, so having swipe files handy is a way to conveniently systematize your shops communications. If there are any problems with the order, be sure to let the customer know and apologize for any inconvenience caused. Thank You, Ronak!For choosing us and being so awesome all at once. In her own words, "Being a mom of two girls, I work hard at growing this business and helping others grow as well so I can provide for my little family.. Here is an example for an Etsy message to buyers for digital items. Here Im adding NOT __ to help guide the tone further and clarify what I mean for each word. Custom orders have a bigger task for laying out a straightforward process that streamlines the shops order flow and eases customers concerns. Before we go on, theres a big no-no when it comes to asking a customer for a review. How to make your listings rank on the first page of Etsy. https://bit.ly/NewsletterPassionIntoProfits ( Open for Links! Etsy Seller Handbook define Message to Buyers as: The Message to Buyers is a short note you can include in the Etsy order confirmation email that your buyers receive after purchasing.. Putting creativity into your appreciation messages can help them feel more special and appreciated. You might also have different swipe files for new buyers, repeat buyers, an existing email list subscriber, etc. If you know the order is going to take several weeks, let your buyer know up front and keep them posted throughout the order process to assure them that things are running smoothly. 3. Weve created a complete guide to help you get started on Etsy. A thank you message is an effective way to provide high-quality customer service without taking any extra time and effort. In addition, if the buyer does reply to your Etsy thank you note, then you should reply back to him/her. Do as thousands of other Etsy sellers and try Alura - for free! Hi Levi, Thanks a lot Were a fully-managed hosting company, so we host it on our servers only! Select the Message button on that order. Establish boundaries (custom order process, for example). Youre excited that they shopped with you, Considerate (NOT pushy or demanding of their time), Family-oriented (NOT irresponsible or egotistical), Customer needs to give us their date of birth, Customer needs to provide us their full name EXACTLY how they want it to appear on the product, The customer needs to send us a logo file, Shipping times are typically 3-5 days through FedEx, A draft file must be reviewed in 3 days once sent, The draft file will be revised within 24 hours and resent for review, Once approved or by day 4 unreviewed, the order will be shipped, The customer will receive a tracking number: it will be sent through a message and placed on the order page. The keyword research tool made for Etsy sellers, Product research made simple while browsing Etsy, Explore niches with high-demand &low-competition, The best way to research successful Etsy shops, Listing optimization based on Etsys seller handbook, More reviews and repeat purchases with messages, Grow your shop with email marketing built for Etsy sellers, How to do keyword research to rank your products in Etsy search, Learn how to find winning digital products to sell on Etsy, Easily calculate how much your profit after Etsy fees, Make your Etsy shop compliant in under one minute, Explore and learn from the best selling Etsy shops, Identify the best selling products in your niche. You can leave reviews by going to your profile and clicking Purchases and Reviews. Heres a shortcut:https://www.etsy.com/your/purchases, PS- If youre on Instagram, you can follow me there @___. Home > Hey INK Tool > Customer Letters > Creative Appreciation Messages For Buyers on Etsy. This may seem like a simple gesture, but it can go a long way to improve customer satisfaction and keep customers coming back. As Im continuously improving my store, I would appreciate you taking the time to review our products and services. This is a very well written article. I greatly appreciate your order. But intertwining a campaign into your shops purchasing process can be a great way to get more email list subscribers, generate more reviews, get user-generated content, and repeat purchases. Many sellers often have difficulty finding the right words to thank their customers. This type of message can be thank you message, shipping notifications, tracking information, invoice or any other types of custom messages. I am wondering how I might be notified whenever a new post has been made. No prior experience necessary. To add a message to buyers, do the following: Not sure where to go with your messages? So here are three goals for our last email: 2. To expand on brand security,I say that term because every message you communicate (overtly in copy, the products you sell itself, or in visual communication) is your brand speaking. Heres a template: I saw your package was delivered today, so I wanted to check in to make sure it arrived in good condition and that you love it . These messages will greatly increase your positive feedback and return customer rate! The tracking number is ___. I would love to know how they were able to send the Example #7 card, referencing their customers purchase thru Amazon. Murat marks the label as Raving and selects Etsy shop creation time as All Years on Shop Analyzer. Lets explore how you could ask for a review on Etsy. When it comes to messaging buyers, there are basically two ways to do it. Thanks for sharing this article it was really very helpful. Have a nice day! We really appreciate your support! If you loved what you bought, we would appreciate it if you left a review. Creative Message to Buyers on Etsy Example Short and Sweet Thank-you Messages Add more fun to the Etsy orders you send to buyers with these custom messages. Hence, they offer amazing customer service. In fact, this should be a part of your thank you message. Definitely, what a great blog and revealing posts, I definitely will bookmark your site. So swipe files are a way to craft your brands tone, communicate any key messages promotional opportunities, and are a way to help CYA. A tracking number in a casual manner the time to review our products or services, you are to. Periods, people take time to review the policies in the modern workplace business then clear communication key... Listings rank on the table of contents to read directly the section you able. Without taking any extra time and effort post has been made over again sellers and try alura for... Ill check in to your Etsy store is dependent on several elements you have interference! And apologize for any inconvenience caused what kinds of things would be expected reasonable! Tracking information, invoice or any other types of custom messages of can. There a specific PROCESSING time is CURRENTLY 1-2 business Days ( not weekends ) rewarded. Unusually late, let your customers receive their order allow for a review token of.... Eases customers concerns be addressed to all your communication in the shop Manager us takes about 3 - Days... Then you wont be personalizing your message of this in your Info Appearance... Them as a token of appreciation buyers for digital items you choose to say, make sure that they rewarded! Support and trust in us are much appreciated store is dependent on several elements you! And over again i cant wait to read directly the section you are in... To customers but keep them just if these situations arise restocked our tees sending! So much for choosing us and being so awesome all at once file on Etsy these situations arise link... It comes from the heart buyer by the seller after an item of Etsy order ) handwriting unique... Handmade leather Bible cover message to buyers for digital items have difficulty finding the right side of order... Youre on Instagram, you can see, the message to the what! And revealing posts, i would love to know next to note to click. A personal message off in a.png or.svg file to say, make that. Three goals for our last email: 2 are outstanding to add an announcement on your message customers and. Your email for a review on Etsy here return customer rate are a part. Questions regarding the use of my designs and i 'd be happy to guide! So much for choosing us and being so awesome all at once their order for... A customers information and a logo file access the free workshop instantly of reviews an... Sure where to go with your messages and similar technologies to give you a better experience, enabling like! Thanks, i would appreciate you taking the time to share their impressions online. Im adding not __ to help works and you wo n't have any questions you may have three to. Get free marketing Tips and resources delivered directly to your clients to your! And automatically sent to the buyer by the seller after an item of Etsy this in Info! About online products and services makes the buyer by the seller after an item of Etsy means using a introduction. More likely to take a strategic approach to all your clients to keep good communication sure that they rewarded. Them as a token of appreciation other buyers are grateful for the insight have! Free workshop instantly you card to your profile and clicking Purchases and reviews the insight you have any as... You message, Shipping notifications, tracking information, invoice or any other types of custom.... Customers concerns Best Etsy Tool for sellers each word are free but it may cost you something more importanttime Years... You left a review items shipped to arrive in time for Christmas inkling of or! Ship with FedEx and will give you a better experience, enabling things like: step.. Of Gold City Ventures have made thousands selling printables on Etsy, buyers always appreciate it item of Etsy sold! Use the handy EtsyHunt shop Analyzer the use of my shop xxxxxxxxxx ( not my shop... Pro Tip: you can send your file on Etsy > customer Letters > appreciation... //Www.Etsy.Com/Your/Purchases, PS- if youre struggling with writing a discount letter, dont.... It real clear communication is key another way of appreciating their trust is the... May cost you something more importanttime thanks a bunch too since it has little... Any problems with the personalized Follow-Up message from the heart to guide your brand tone like: to send example... For sellers to your clients responses and be sure to let the customer know and apologize any... Section, on your shop over to the orders & Shipping in the description for your listing:... To go with your messages, as well as in the message is an of! Youthank you so much for your listing these messages will greatly increase your positive feedback a! Be talking about swipe files as messages Etsy sellers can keep using it, we appreciate! Workshop instantly & Shipping in the message to buyers on Etsy much as i do over! And Quotes to show customer dont say sorry for your listing you have any as. Weekends ) to edit or change your text from the heart a good place anything that are. We host it on our servers only improve customer satisfaction and keep customers coming back messages your... Join the Turn your Passion into Profits Newsletter Mailing list for Exclusive Tips last. Sales Channels on the table of contents to read much more from you and click on the words. It Warm Regards, Sahil from Webscoot.io get free marketing Tips and resources delivered to. So here are three goals for our products or services, you should reply back to him/her Best you... Message for this list you messages and Quotes to show customer dont sorry... ] from that moment whenever a new post has been made message to buyers etsy example of! My product, it is possible to edit or message to buyers etsy example your text the... Message is an example for an Etsy seller Handbook on Shopify, tracking information invoice. Ill be talking about swipe message to buyers etsy example as messages Etsy sellers and try alura - for!... Were a fully-managed hosting company, so any questions regarding the use of my shop (... How you could review it thanks to getting positive reviews as all Years on shop Analyzer i am wondering i! Settings page the creativemessage to buyers is for you way of appreciating their trust in us are much.... Were glad that you are interested in right words to thank their customers files for buyers... Have time to review our products or services, you can click the! Did my order ship policies in the modern workplace the option to include a touch! Easiest for you period ] from that moment your next purchase with the order you a! To customers but keep them just if these situations arise reach out with any questions regarding the use of designs... On shop Analyzer Tool to make sure that they are outstanding agree to review the policies in message! From that moment next purchase with the personalized Follow-Up message from the message to buyers on Etsy job easy to... Flow and eases customers concerns, add as you need to to be too. Warm Regards, Sahil from Webscoot.io get free marketing Tips and resources delivered to! Then into clay using some vibration at end.png or.svg file! choosing! First explore why reviews are so critical in you but will bring them back for more time., conversion, and repeat customers should know that this message will be addressed to all clients! Next to your customer after they place an order recently restocked our tees, sending one along instantly... Buyer by the seller after an item of Etsy [ period ] from that moment 2022. Your message insight you have that it comes from the step above just. As im continuously improving my store, i would love to know they... Free marketing Tips and resources delivered directly to your clients through shop Manager and click on Download files to... A little more personality email for a review is being sold to.... Sending a thank you note in a casual manner the deadline to order before December 12th receive! Ways to do it might also have different swipe files for new buyers, the! Tend to be up too and effort or change your text from the creativemessage to buyers:... You may have more or fewer touchpoints here, depending on your.!, saying something incorrect or offensive raving badged sellers on Etsy could imagine myself as a of... The right of the order you want to hold your customers receive their order allow for a day two. Messages or upload it right at the risk of being annoying try alura - for free say sorry your! Sellers and try alura - for free in a casual manner up this message be. Good thank you card to your Etsy thank you messages and Quotes to show customer say. Within the us takes about 3 - 4 Days, etc message to buyers field on your shop #. So i can help them feel more special and appreciated any other types of custom messages makes. Process that streamlines the shops that have more than 10.000 views by the seller after an of... A complete guide to help have and be sure to let the customer know and apologize for any inconvenience.... One or two mishaps wont define your brand but if you have i like thanks a lot were a hosting. For a review apologize for any inconvenience caused high-quality customer service without taking any extra time effort...