Renfrew Group International has been working in close partnership with NHS Blood and Transplant Services (NHSBT) to create a user centred design for a new chair to enhance the donation experience and improve the whole process for support staff. The resulting design specification ensured that they achieved exactly what the service required, and at the optimum price.
This represented a real innovation in the procurement process and a breakthrough in competitive tendering. For the first time a truly comparable quotation scenario existed which was supported and controlled by the procurement team. Potential manufacturers benefit from a clear specification and the removal of the requirement to design and develop the products in isolation.